When More Information = Less Informed

Lance Fear, Ideas, Simplicity Leave a Comment

This is a bit longer than my normal posts, but this is an important idea worth exploring. Grab a coffee and put your feet up. 

When I was a kid, proving I was sick enough to stay home from school required either a show of vomit or a fever. Back then, checking one’s temperature involved the use of a thin piece of hollow glass, filled with dangerous liquid mercury, and tiny degree markings that would be readable if the curved glass thermometer was held at just the right angle. My Mom would have to shake the thermometer vigorously (to wake up the mercury? did it solidify upon disuse?), stick it under my tongue, and I would have to hold it just so for what felt like an eternity.

By the time my oldest child was born, the vision-busting glass tube of poison had given way to the digital thermometer. Thanks to the advancement of technology, shaking or squinting was no longer required of parents. Now, a mere push of a button would make it ready, and the result was easily readable on the liquid crystal display. Despite this electronic advancement, actually getting a temperature reading still took about the same amount of time holding the thermometer under the tongue … but at least eyesight strain was no longer an issue, and dropping it on the floor no longer required a call to Poison Control.

Then, one day I was at the pediatrician’s office with my youngest child. In came the nurse to take his temperature, and out of her scrub pocket came a magic wand. I watched in dumbfounded amazement as the nurse ran this wonder across my son’s forehead down to his temple, turned it around to read the result, and recorded it on his chart … all in under three seconds! I asked how it worked and heard “something something temporal artery something something.”

I didn’t understand it, but that didn’t stop me from buying my own temporal thermometer while picking up my son’s prescription on the way home. Soon it was time to put this mystical piece of technological wizardry to work. The instructions for use were simple enough:

Time to show off my new technological find to my Wife: “Hon, come here and check this out.”

Press and hold button  … swipe … release button … Presto! Result: –.-°.

A quick check revealed that “Step 1” wasn’t actually the first step. I had missed the vital instruction that was in tiny print and without the benefit of the eye-catching step number circle label: “Remember to remove protective cap …”

With a fuller understanding of how to operate this magical device, it was time to try it out for real.

Remove protective cap … press and hold button  … swipe … release button … Presto! Result: 99.2°.

Barely a fever worth concerning ourselves with. But then the newness of this device gave way to a seed of doubt. What if I didn’t do it correctly? After all, I had just tried to do it with the cap on, proving that operating this thing wasn’t as easy as advertised. Maybe I should double-check? Fortunately, because this thermometer is so simple to use and generates results in a second, a confirmatory swipe took no time at all.

Press and hold button  … swipe … release button … Presto! Result: 99.5°.

Uh oh. What’s up with that? Lemme try again:

Press and hold button  … swipe … release button … Presto! Result: 99.1°.

WTF? Again:

Press and hold button  … swipe … release button … Presto! Result: 98.9°.

Now my Wife is giving the side-eye to me and my $35 replacement for our perfectly capable digital thermometer. Once more with feeling:

Press and hold button  … swipe … release button … Presto! Result: 99.4°.

Thoroughly unimpressed with what is the clinically proven most accurate thermometer in the world, my Wife pulled out the trusty digital thermometer, pushed the button, stuck it into my son’s mouth, and waited.


Five readings and five different results for one; one reading with one result for the other. To this day, guess which thermometer’s results are viewed as reliable and which one’s are viewed with suspicion?

Our world is full of interesting paradoxes (paradoxi?). As we continue to accelerate up the ever-more-vertical curve of technological progress, we are now encountering with increasing regularity the following paradox: as access to information increases, the ability to make a good decision based upon being “well informed” can actually decrease.

Take my experience with the temporal thermometer. Compared to the thermometers of the past, the new one made it orders of magnitude easier to obtain a data point. It takes about 3 minutes of holding the glass/mercury thermometer under one’s tongue to get an accurate reading. For the temporal scanner wand, the result is available in 2 seconds … 90x faster. When getting data is that much easier and faster to obtain, getting more of it — lots more of it — is the natural result.

Rather than taking my son’s temperature once and making a decision based on the result like in the past, I measured it five times … but that didn’t make us better informed about his health. Instead, the extra data just made us confused. What to make of the four different readings? Did the variance among the different readings of the temporal thermometer reveal it to be inaccurate? No. The only thing those additional readings added was the noise of volatility.

There are times, of course, when viewing data through the zoomed-in focus of shorter and shorter periods of time is actually necessary — think of the continuous monitoring of a patient’s vital signs that takes place in any modern hospital room. Yet, that same approach of measuring data metrics often over short periods of time can work mischief in other contexts. Take the example from the world of stock trading described by Nassim Taleb in his book, Fooled by Randomness:

Imagine an experienced stock trader — Taleb proposes “a happily retired dentist, living in a pleasant, sunny town.”

We know a priori that he is an excellent investor, and that he will be expected to earn a return of 15% … with a 10% error rate per annum (what we call volatility). … He subscribes to a Web-based service that supplies him with continuous prices … He puts his inventory of his securities in his spreadsheet and can thus instantaneously monitor the value of his speculative portfolio.

So we have our Dentist-Trader — let’s call him “Tim.” Given those facts and the math of probabilities (spelled out in Table 3.1 of Fooled by Randomness), the chances that Tim will experience the happy feeling of seeing his portfolio’s growing performance in the green depends on the time period at which he opens that spreadsheet to check:

In other words, if Tim checks the numbers on his investment once a month, there’s a 2/3 chance he will see good news. On the other hand, if he obsessively checks it daily or hourly, his chance of seeing good news are little better than a coin flip.

Why does that matter?  Because even though the performance of Tim’s portfolio at the end of the year will be the same (+15% return with 10% volatility), the frequency with which Tim gathers information about his portfolio will radically alter how Tim subjectively experiences his investment’s year-long journey. The more often Tim checks, the more likely his experience will be guided by the impact of the volatility instead of the actual trajectory.

The experience of riding the roller-coaster of short-term volatility will be an emotional net-negative over time thanks to our psychological propensity for “loss aversion.” According to this theory of behavioral economics first proposed by Nobel Prize-winning psychologist Daniel Kahneman, we experience loss roughly twice as intensely as we do gains, even when they are similarly proportional. In short, we generally all feel as Jimmy Connors famously put it: “I hate to lose more than I love to win.”

The explanation for why we experience gains and losses asymetrically lies deep within the evolutionary wiring of our brains. Over the millennia, the harsh lessons of survival realities taught us that avoiding losses was more critical than securing gains. As one writer describes it,

Imagine being a hominid in Africa a million years ago, living in a small band. To pass on your genes, you’ve got to find food, have sex, and cooperate with others to help the band’s children (particularly yours) to have children of their own: these are big carrots in the Serengeti. Additionally, you’ve got to hide from predators, steer clear of Alpha males and females looking for trouble, and not let other hunter-gatherer bands kill you: these are significant sticks.

But here’s the key difference between carrots and sticks. If you miss out on a carrot today, you’ll have a chance at more carrots tomorrow. But if you fail to avoid a stick today – WHAP! – no more carrots forever. Compared to carrots, sticks usually have more urgency and impact.

Even though finding opportunities and avoiding threats are both key to survival, they were experiences with a distinct heirarchy: being wrong about opportunities resulted in a range of experience from mere postponement of enjoyment to prolonged misery. On the other hand, as recently as a couple hundred years ago, being wrong about dangers usually meant “game over.”

Somewhere along the Oregon Trail …

More information — more data, more measurement, more analysis — does not always lead to more insights. Such is the noise effect that excess information can have: when this flood of data continually washes over us minute-by-minute and distorts perspective, it can cause the informative messages — the signal — to be lost. Even when we find information that actually matters, correctly understanding its importance becomes quite difficult without a proper sense of context. When our view is zoomed in to a microscopic level of focus on the minutiae in high-resolution, even the most insignificant of cracks in a piece of smooth steel can appear as massive canyons.

Everything at this level of magnification looks like a big deal.

The solution to this conundrum isn’t to make like a salmon and try to swim upstream against the currents taking us into the Big Data Age. Hiding from new information isn’t the answer, both because it is backwards-looking and because it will continue to become more impossible as time marches forward.

Context, rather than avoidance, is the prescription. By consciously seeking out the proper context for the information before us, we can avoid falling into the evolutionary trap of reacting to the feelings of fear and loss that can be stimulated by the rapid influx of new information. Remember that —

  • Some random day in February ….

    just because CNN.com has now taken to displaying a minute-by-minute political news ticker doesn’t mean that suddenly “being an informed citizen” requires a constant focus on political news. In fact, it probably means the opposite;

  • just because you just learned how many germs are on your cell phone or other household item, that doesn’t mean that you are suddenly under a microbial assault and need to immediately adopt cleanroom standards for your home;
  • just because your work group’s monthly performance dipped a bit as compared to last year doesn’t mean that suddenly changes need to be made and that “something must be done!”

Discussing at length the counter-intuitive downside to having more information isn’t a call to plug our ears. Instead, it is a call to better open our eyes and see things with a wiser sense of purpose and perspective … to seek out information that informs and set aside the trivia that merely interests … to focus on connecting the newly uncovered details to the much more important big picture … to recognize that more and more information is not, by itself, always an unalloyed good. It is a call to recognize that the more information we have at our disposal, the more intention thought we must bring to bear to focus it, understand it, and make better decisions with it.


Lance Communication, Integrity, People Leave a Comment

(Whizz-EEE-Wig): What You See Is What You Get

It’s an acronym for a computing concept that is no longer very remarkable. “Back in the day,” a simple task like typing a document on a word processor required a level of technical knowledge beyond that of simply writing and typing. The formatting of document attributes such as margins, line-spacing, and font characteristics (bold/underline/italics) was handled via a series of technical control codes, and the results did not appear on the screen. You wouldn’t know if everything was formatted correctly until you sent your document to the printer.

With the advent of WYSIWYG word processing, users were no longer in the dark: formatting changes became visible on-screen in a way that accurately reflected how they would appear on the printed page. Suddenly, writers could just write and still produce error-free documents with modern aesthetics and formatting without any additional technical expertise.

The impact of WYSIWYG was even more pronounced when it came to web publishing. Back in 1995 when I started with my very first website, html coding was mostly done in a simple text editor and looked like this:

Note how the code is setting the background to aqua and the text color to red, but that isn’t what appears.  Neither is the image file “matt.jpg” visible despite the coding language calling for it.

(For the record, my first website was for an online Star Wars gaming/fan club, which is amazingly still around (the club, not my site). And yes, I’m still a bit of a Star Wars nerd at heart, but no, I’m not still an active member.)

Now, thanks to WYSIWYG html editors, user-friendly platforms like WordPress (which I use for this site) have made website construction and publishing as easy as using a word processor. It’s a lot easier to build a website when you can see the results of your design choices rather than just the code.

Editing this post with WYSIWYG…

… and without WYSIWYG.

What you see is what you get.

It’s more than a way to describe easy-to-use software. It also describes a couple of fundamental aspects of living and leading:

1) Integrity as a WYSIWYG tool

To paraphrase the quote often attributed to Steven Covey: Honesty is making sure your words accurately describe Reality; Integrity is that process in reverse — doing what is necessary to make Reality conform to the words you said. More than just the corporate buzzwordy concept of “transparency,” real Integrity is muscular. When a leader leads with Integrity, the people who follow have the ability to perform their responsibilities with the confidence that comes from being able to trust the words of those in charge.

What you see (and hear) is what you will get.

Uncertainty is a potent demoralizer and organizational speed killer. Integrity is the WYSIWYG tool that provides clarity instead.

2) Focus as a WYSIWYG tool

While the circumstances of life and how they unfold are often beyond the reach of our control, our experience of those circumstances is more controllable than most realize.

  • If you look for opportunities, you will find them even in the darkest of circumstances;
  • If you look for problems, you will find them even in the brightest of circumstances;
  • If you are constantly on guard against people taking advantage of you, trustworthy people will prove to be very hard to find;
  • If you lead in a way that furthers your own personal benefit, you will find yourself surrounded by selfish self-preservationists;
  • If you focus on people’s shortcomings, you will consistently get the frustration of being surrounded by people around you coming up short.

WYSIWYG: What you see is what you get … and even more importantly:

What you look for is what you see.

This principle isn’t limited to the arena of leading others. It is true with equal force on the personal level:

  • If you focus on consuming only political news, you will experience life as a never-ending array of political problems;
  • If you focus on your insecurities, you will experience life as a hostile place full of things and people who continually wound your tender place;
  • If you focus on changing the behaviors of others, you will experience the perpetual frustration of a life lived among people who are always doing things that irritate and infuriate you.

What you look for is what you see, and what you see is what you get.

Shape the reality of others with your integrity, and shape your own reality by being attuned to what you are looking for.

You Ate Your Pizza With WHAT?

Lance Communication, Leadership Leave a Comment

I recently got to attend a conference in which software engineers and product developers discussed the technical ins-and-outs of cognitive computing and all the sub-topics that fall under that umbrella term (AI, deep learning, machine learning, natural language processing, etc). As I am neither a software engineer nor a product developer, my presence in the room was purely in the form of curious learner/technophile/groupie.

What struck me the most was the fundamental challenge facing the programmers and how similar it is to the challenge faced by my reading-teacher Wife: parsing out how meaning is understood, which is so far beyond mere text recognition.

For example:

  • We ate the pizza with anchovies.
  • We ate the pizza with forks.
  • We ate the pizza with Joe.

Forget the words ate – pizza – anchovies – forks – Joe. The key to your brain drawing the correct picture of meaning for each sentence requires deciphering the malleable meaning of the word with, which is different in each instance.

Because, just as “sounding out” a word isn’t the same as reading it, neither is knowing the mere definitions of words the same thing as understanding the meaning they are intending to convey. Context is a powerful shaper of meaning, able to bend the by-the-book definitions of words into something either rich and deep or nonsensical and contradictory.

This is an important concept to grasp, for leaders as much as for AI programmers and reading teachers. The context in which leaders communicate matters equally if not more than the words used. As the executives of Wells Fargo have since learned, telling your sales teams to behave ethically is insufficient when those messages are delivered within a broader context of unreasonable goals coupled with the constant pressure to perform or be fired. The message said “sell ethically” but the context said “do so at your own peril.”

Image credit: lincolnmurphy.com

Consider the confused meaning between fairly common intended messages leaders often give and the contradictory context in which they are delivered:

  • “We need to be bold and take risks to succeed!” … but project failure is punished either overtly (demoted or fired) or covertly (pushed to the side, seen unfavorably by leadership) — Should your people take risks or avoid failure?
  • “Tell me what’s working and what’s not.” … but the delivery of bad news is met with anger and intense scrutiny while good news is accepted at face value  — Should your people plainly say what needs to be said, or leave it to somebody else?
  • “I need you to focus on this and make it a priority” … but it is simply one more “priority,” added to the already long list of “priorities” that are somehow all “critical” — Should your people go deep on a few things and leave others untouched, or spread themselves thinly across the many things so that no one thing is ignored?

Guess which one people pay attention to?



Lance Excellence, Integrity Leave a Comment

Recently our family spent the weekend in a cabin in the woods of Hocking Hills in south-central Ohio. As we hiked through the 150-foot-deep gorge that houses Old Man’s Cave, we came across a massive tree. Actually, it was a pair of trees, growing closely together. The height of the trees was enormous, so much so that the only way to capture their entirety was to use the panorama feature on my phone’s camera. They were so tall that to an observer standing on the surface away from the gorge, they would’ve appeared as normally tall trees … nevermind that they had to grow some 75-100 feet just to reach the surface.

What was most striking about these trees, however, was their base. For all the majesty of these trees’ reach into the sky out of the gorge, the most impressive thing about them was that they grew to any height at all because of where they got their start: on a rock. The enormity of these trees growing out of their rocky start was a compelling sight, and a reminder:

You don’t have to be limited by where you started.

Too often in our culture we are told that the fortuitous advantages and tragic disadvantages of the circumstances of one’s birth play a disproportionately heavy role in the shape of one’s life. We tend to look at origins and prejudge future success and failure … and we also tend to look at a person’s current situation and judge what the beginnings of their story must have been like.

My first job assignment as a prosecutor coming out of law school was representing the county child welfare agency in its efforts to intervene on behalf of abused, neglected, or otherwise dependent children. I will never forget one hearing in which a public defender was representing a mother whose addictions and struggles had resulted in her kids being placed into foster care. In the heat of the legal arguments over what the agency was requiring the mother to do in order to be reunited with her kids, the public defender lashed out at me: “It’s easy for you, sitting there as a lawyer in your nice suit! You have no idea what it’s like to be poor and struggle!”

Taken aback, my emotions pushed me to respond before my brand new legal brain could stop me: “You don’t know me! You don’t know where I come from! Yeah, you see me as a lawyer in a suit now, but you don’t know the road I had to take to get here.” What that public defender had seen was the top of my tree; she didn’t have a clue about the rocks where I had started. She didn’t know that my childhood was largely defined by the dynamics of drug and alcohol addiction, mental illness, and domestic violence. She didn’t know that I knew what it was like to have to put items back at the grocery store because they weren’t eligible for purchase with food stamps. Nor did she know that while the suit I was wearing in court was nice and new, my first ever suit jacket was a thrift store purchase for my 6th grade graduation. (I would’ve gladly repeated 6th grade instead of wearing that brown corduroy jacket with elbow patches if I had been given the choice.)

The temptation is to believe that the circumstances of one’s roots dictate the limitations of one’s tree. That just isn’t the case. The critical factor in life isn’t where the seed of your beginnings originally fell; it is simply that you grew and kept growing, on whatever soil or boulder you happen to have been placed. Instead, aim for the air beyond the rim of the gorge, and grow to a place that passers-by see your height and wrongfully conclude that you must have had roots in the best of soil.

How Shall We Be Known?

Lance Faith, Integrity, People 1 Comment

I haven’t written here in awhile because I’ve had this question of faith heavy on my mind over the last month or so. During that time, my energies and time normally devoted to exploring how leaders do leadership has been focused on the question of how Christians do Christ.

If we are to be in the world but not of it as Christ prayed the night before His crucifixion, what does that mean now, as the cultural terrain of our modern world is in a dizzying state of flux? The conversation can’t stop at simply repeating that, as Christians, we are to be salt that flavors the world and light that illuminates it. We must go beyond that and wrestle with the questions of what flavor we bring and what our light is aimed at: is our flavor is that of judgment or love? Does our light shine to illuminate the identity of others as sinners, or their identity as the objects of their Creator’s unfathomable love?

The following is how I answer those questions for myself. If it speaks to you and you want to use it elsewhere or share it offline, it is available here as a pdf.


1 – Shepard Fairey, Greater Than Fear, 2017, commissioned by The Amplifier Foundation, as part of a protest to the inauguration of Donald Trump as President.

Source: http://cnn.it/2n4D5pW


1 – Brae Carnes, a transgender woman of Victoria, British Columbia, protesting an amendment to a Canadian transgender law governing bathroom access. Her protest campaign involved taking selfies of herself in men’s restrooms to illustrate how out of place she is in them despite her being born male.

Source: http://dailym.ai/2mG6hA4


4 – Ash Wednesday marks the first day of the season of Lent, which is the period of prayer and fasting leading up to Easter Sunday. Lent was originally a period of 40 days when it was adopted as a practice of the Catholic Church at the Council of Nicaea in 325 AD. In 601 AD, Pope Gregory changed it to 46 days in length (40 days of fasting and 6 Sundays of feasting). At that time, he also added the practice of marking the foreheads of parishioners with ashes in the shape of the cross.

Source: http://bit.ly/2mGc4po

5 – The WWJD bracelet, reminding wearers to ask themselves “What Would Jesus Do?”

The original phrasing of the question is credited to Charles Sheldon, a minister from Topeka, Kansas, who repeated the question throughout a series of sermons in 1886. A century later, Michigan youth minister Janie Tinkleberg read Sheldon’s book, In His Steps: What Would Jesus Do?. Inspired by the message, Tinkleberg reduced the question to its now famous acronym and mixed it with the friendship bracelets that were popular in 1989.

Source: http://bit.ly/2nH8iOv

6 – Polaris, also known as the North Star, sits relatively still while the rest of the star field appears to orbit around it due to the rotation of the Earth. Polaris’ static position at nearly 90ᵒ above the North Pole made it ideal for navigation using the night sky. It also stands as a linchpin to the mathematical proof that the Earth is, indeed, not flat.

Source: http://bit.ly/2nBge76

7 – Tom Cruise as United States Navy lawyer Lt. Daniel Kaffee in A Few Good Men, 1992.

Source: http://imdb.to/2npvfby


8 – Charlton Heston as Moses in The Ten Commandments, 1956.

Source: http://imdb.to/2mJTttG


11 – In the middle of December, 2013, NYPD Officer Carlos Ramos came across Robert William, a homeless man suffering the sub-freezing temperatures of New York City while wearing only a thermal undershirt. Officer Ramos stopped his patrol, took his coat off, and then gave the sweatshirt he was wearing underneath to the man in need.

Source: http://dailym.ai/2nTeemD

13 – Joe Pesci as lawyer Vinny Gambini in My Cousin Vinny, 1992.

Source: http://imdb.to/2nHqK9q


14 – Diogo Morgado as Jesus in Son of God, 2014.

Source: http://imdb.to/2n4UXkC


18 – William Henry Margetson, The Good Samaritan, date unknown, private collection.

Source: http://bit.ly/2mKhy3p


 27 – Nicolas Poussin, Christ and the Woman Taken in Adultery, 1653, Musée Du Louvre, Paris, France.

Source: http://bit.ly/2mGjUzg


29 – This warning is written for the driver, not the passenger sitting closest to the mirror. The reason for the warning has to do with the need to use a curved mirror in order to compensate for the distance between the passenger-side mirror and the driver. In order to increase the viewing angle for the driver, image distortion is the result.

Source: http://bit.ly/2mK8CuU

 31 – Christians protesting homosexuality on the campus of Syracuse University, November 18, 2009.

Source: http://bit.ly/2nTC2ad


32 – The creation of the transgender symbol is credited to Nancy Nangeroni, Holly Boswell and Wendy Pierce of the International Foundation for Gender Education.

Source: http://on.mash.to/2mGs76


33 – Members of the protest group “Black Lives Matter” embrace members of the counter-protest group “All Lives Matter” at a rally in Dallas just days after a gunman murdered five and injured nine other members of the Dallas Police Department. When gunned down, those officers were standing guard, ensuring a peaceful environment for a “Black Lives Matter” rally in downtown Dallas on July 7, 2016.

Source: http://lat.ms/2nbSPYO

34 – Sunset upon the ancient ruins of the Roman Forum in Rome, Italy.

Source: http://bit.ly/2n513BK


35 – Thomas Couture, Romans in the Decadence of the Empire, 1847, Musée d’Orsay, Paris, France.

Source: http://bit.ly/2n54lVv


38 – On June 17, 2015, 21-year old Dylann Roof entered the nearly 200-year-old Emanuel African Methodist Episcopal Church in Charleston, South Carolina, a place he had visited three times before. After sitting in the Wednesday night Bible study for 40 minutes, Roof opened fire on the 12 parishioners as they closed their eyes to pray. Roof emptied 7 magazines from his handgun in the attack, shooting each of the 9 dead at least 5 times. Those killed ranged in age from 26 to 87. The families of the 9 victims responded just days later with public pronouncements of forgiveness for Roof. In the words of Nadine Collier, whose 70-year-old mother, Ethel Lance, was one of the killed: “If God forgives you, I forgive you.”

Sources: http://cnn.it/2nHI12e; http://nyti.ms/2npZYoO; http://bzfd.it/2n4X9bK; http://nydn.us/2npGa4U

39 – Pioneering FDNY firefighter Regina Wilson with the rest of her academy graduating class in 1999.

Source: http://nydn.us/2n57Aw2


40 – I wish I knew the story behind this photo. The photo itself is everywhere on the internet, but I can’t find its origin. If anybody reading this knows, find me on LinkedIn or Twitter and let me know!

Source: http://bit.ly/2mKnt8J


41 – Former Heisman Trophy winner and NFL quarterback Tim Tebow during a workout for Major League Baseball scouts. Tebow, known equally for his intense work ethic and commitment to charitable work as much as for his athletic accomplishments, is currently a member of the New York Mets organization. His goal isn’t to make it to the Major League roster – he has his sights on a higher purpose: “I want to be someone that was known for bringing faith, hope and love to those needing a brighter day in their darkest hour of need.”

Sources: http://bit.ly/2npWwL5; http://bit.ly/2mmiuPl

42 – Hip-hop/dub step/rock/classical violinist, dancer, choreographer, composer and YouTube music video star Lindsey Stirling. To see and hear this diminutive Mormon play her music is to see passion personified. In 2010, Stirling failed to advance beyond the quarterfinals of America’s Got Talent, as Piers Morgan, Sharon Osbourne, and Howie Mandel all concluded she was not good enough to play a theater in Las Vegas. Stirling not only has released three albums and gone on multiple international tours, but she is the highest earning woman on YouTube: thanks to over 9 million subscribers, her videos have been viewed a staggering 1.7 billion times.

Source: http://dailym.ai/2mjtm0j

43 – Members of Christ United Methodist Church in Franklin, Tennessee, providing Christmas dinner to inmates at the Riverbend Maximum Security Institution in Nashville. “For I was hungry and you gave me food, I was thirsty and you gave me drink, I was a stranger and you welcomed me, I was naked and you clothed me, I was sick and you visited me, I was in prison and you came to me. Then the righteous will answer him, saying ‘Lord, when did we see you hungry and feed you, or thirsty and give you drink? And when did we see you a stranger and welcome you, or naked and clothe you? And when did we see you sick or in prison and visit you?’ And the King will answer them, ‘Truly, I say to you, as you did it to one of the least of these my brothers, you did it to me.’”

Matthew 25:35-40 ESV

Sources: http://bit.ly/2nU0NGX, http://bit.ly/2nU17VZ

44 – “And if Christ has not been raised, your faith is futile and you are still in your sins. Then those also who have fallen asleep in Christ have perished. If in Christ we have hope in this life only, we are of all people most to be pitied.”

I Corinthians 15:17-19 ESV

Source: http://bit.ly/2nLuG9n

45 – Romanian gymnast Robert Stănescu performing on the rings at the Glasgow Grand Prix 2009.

Source: http://bit.ly/2mYSeHJ


46 – Students in prayer at the Passion 2017 conference in Atlanta, Georgia.

Source: http://bit.ly/2ncaHCP


47 – Stocking the “Neighbors 4 Neighbors” mobile food pantry by members of the Toccoa First United Methodist Church in Toccoa, Georgia.

Source: http://bit.ly/2mjg43V


49 – In 1958, Martin Luther King, Jr. was arrested for the charge of loitering outside of a courtroom in Montgomery, Alabama. King was waiting for his friend, Ralph Abernathy, who was inside appearing for trial. This photo was taken by Charles Moore, a 27-year-old photographer for the Montgomery Advertiser, and was one of several distributed nationwide by the Associated Press.

Source: http://bit.ly/2nUfFkI

50 – During halftime of the football game between Florida and Ole Miss on October 3, 2015, the family of Florida native Chief Warrant Officer Kristian Denkins was invited to the field to see a video message from him. To celebrate finishing his fifth tour of duty in Afghanistan, the soldier worked with the team to orchestrate the surprise reunion that his kids never saw coming. Watch the video at the link and feel all the feels.

Source: http://bit.ly/2mYPSIM

51 – Warrant Officer 1 Shawn Thomas, a member of the US Army Green Berets, was killed on Feb. 2, 2017, while deployed in Niger, Africa, training local troops in fighting the local terrorist group, Boko Haram. He was 35 years old, and left behind his wife and 4 young children. Warrant Officer Thomas served seven tours of duty in Iraq and Afghanistan, earning 2 Bronze Stars, 4 Good Conduct Medals, the Meritorious Service Medal, and the Army Commendation Medal. His arrival and reunion with his grieving widow, TJ Thomas, was captured by Lisa Williams, a passenger on the flight that brought his body home to North Carolina. Williams’ video – shared on Facebook with TJ Thomas’ blessing – has been viewed over 10 million times. Watch the video at the link and cry all the tears.

Sources: http://bit.ly/2n7cF6Y; http://bit.ly/2nqqZIE

52 – The divided loyalties of Warren and Carol Reckmeyer were on display as the couple entered Busch Stadium in St. Louis on August 17, 2015, to see the Cardinals host the San Francisco Giants. The photo of the couple – married 63 years at that point – was captured by St. Louis native Pete Hubert, whose friend shared it on Facebook. It went viral after a St. Louis Post-Dispatch sports columnist saw it and shared it on Twitter.

Source: http://abcn.ws/2nCHPEO

53 – During a visit to a Tallahassee middle school with some teammates, Florida State University wide receiver Travis Rudolph saw a boy eating his lunch by himself away from the other kids. Rudolph took his pizza and sat down with Bo Paske, unaware that the boy had autism. A teacher shared the photo with Bo’s mother, who shared it on Facebook in a post describing what a great act of kindness it was for her son who normally is left to eat lunch alone. After the post went viral, the team presented Bo with his own customized Seminoles jersey (bearing his name and Rudolph’s number), tickets and field passes to an FSU game, and invited Bo to spend the day as an honorary member of the team, eating lunch with them.

Sources: http://on.si.com/2nevDcx; http://on.ncaa.com/2nKsE9s; http://usat.ly/2nLouyj

55 – Nelson Mandela (left) spent 27 years in jail as a political prisoner opposed to the official system of racial segregation in place in South Africa since 1948 known as apartheid. F.W. de Klerk (right) became South Africa’s president in August, 1989; six months later, de Klerk released Mandela from prison. Working together, the two men led South Africa through the transition to a free and democratic nation while avoiding the violent reprisals and civil war that often accompany such change. In 1994, Mandela succeeded de Klerk as President in the country’s first democratic election. The two men were jointly awarded the Nobel Peace Prize in 1993.

Sources: http://bit.ly/2nDwJPZ; http://bit.ly/2nsCDTz

57 – On May 13, 1981, an escapee from a Turkish prison named Mehmet Ali Ağca attempted to assassinate Pope John Paul II in St. Peter’s Square in Vatican City. The Pope was shot four times, severely wounded by two shots hitting him in the lower intestine. Ağca was sentenced to life in prison by an Italian court. Two years later, the Pope visited Ağca in prison, where he communicated the forgiveness in person that he had already stated publicly. In 2000, at the Pope’s request, Ağca was pardoned and released to Turkey to serve an original life sentence there. Ağca eventually converted to Christianity and was released from his Turkish prison in 2010.

Source: http://on.mash.to/2nKP5ve

58 – Five months after the fighting began, the first Christmas of World War I arrived in 1914. Up and down the Western Front, the trench lines of the British/French/Belgian allies and the German invaders were sometimes as close as 100 feet apart. On Christmas Eve, soldiers on both sides could be heard singing Christmas carols. The next day, the men emerged to shake hands, share food and cigarettes, and even games of football/soccer. The temporary truce also enabled each side to retrieve their dead comrades stuck in “no man’s land” for weeks and give them a proper burial. The peace was tragically temporary, as 3 more Christmases would pass before the Armistice of November 11, 1918, officially ended the war. Total casualties of WWI included more than 9 million soldiers killed, close to 10 million civilians killed, and another 21 million soldiers wounded.

Sources: http://ti.me/2nKwKOO; http://bit.ly/2nDAuoB; http://bit.ly/2mN3xlo

59 – British Red Cross worker giving water through the razor wire line at the Turkey/Syria border.

Source: http://bit.ly/2mIpO3a


60 – In the early morning hours of June 5, 2002, 14-year-old Elizabeth Smart was taken at knifepoint from her bedroom in Salt Lake City, Utah. Over the course of the next 9 months, Smart was often chained to a tree and subjected to perpetual sexual and emotional abuse by her kidnappers, religious fanatic Brian David Mitchell and his wife, Wanda Barzee. Mitchell is currently serving a life sentence in federal prison, while Barzee is now in a Utah state prison until 2024. In the years since, Smart has worked to overcome her horrific ordeal: she is now a wife, creator of the Elizabeth Smart Foundation, and a public speaker and author advocating for missing children and the victims of sexual abuse.

Sources: http://nbcnews.to/2nWLObB; http://bit.ly/2neQNHu

61 – The worst mass shooting in US history occurred on June 12, 2016, at the Pulse Orlando nightclub in Orlando, Florida. At approximately 2 am on “Latin Night” at the club, Omar Mir Seddique Mateen began shooting the gay club’s patrons inside. During the subsequent 3-hour shooting-filled standoff with police, Mateen called 911 multiple times, identifying himself as “an Islamic soldier” and pledging his “allegiance to Abu Bakr al-Baghdadi of the Islamic State.” Mateen killed 49 people and wounded another 53 more before being killed himself by law enforcement. The people of Orlando responded the next day by lining up to donate blood for the dozens of hospitalized victims, while multiple Chick-Fil-A locations set aside their corporate policy of being closed on Sunday in order to prepare and deliver free food to the lines of blood donors as well as first responders.

Sources: http://n.pr/2mNbUgN; http://bit.ly/2nWFQaL

62 – On June 27, 2015, an unnamed street preacher stood among the festival goers at ComFest, a community street music festival in Columbus, Ohio. Flanked by a large “Jesus Saves From HELL” sign, the preacher loudly proclaimed the wages of sin to passers-by. Just one day prior, the US Supreme Court issued its landmark ruling in Obergefell v. Hodges, ruling same-sex marriage to be a constitutionally protected right nationwide. Zea Bowling, a 1st grader who was walking by on her way to buy pizza, stood with a tiny rainbow-colored gay pride flag in protest to the preacher. The scene of the screaming preacher and the silent child quickly went viral (8.6 million views on YouTube alone), reinforcing the cultural image of Christians as angry and hateful in the face of even small children when it comes to the issue of homosexuality.

Sources: http://bit.ly/2n19ufq; http://bit.ly/2mNjCHZ

63 – Mihály Munkácsy, Christ Before Pilate, 1881, Déri Museum, Debrecen, Hungary.

Source: http://bit.ly/2mNc4VI


64 – In 2010, members of the Marin Foundation began attending the Chicago Pride Parade as part of their “I’m Sorry” campaign. The purpose of this campaign is for Christians to counter the messages of judgment at gay pride parades with messages of love and, in particular, expressions of apology for, as one sign put it, “the way the Church has treated you.” This image of Foundation member and pastor Nathan Albert hugging a parade marcher quickly went viral, being shared over 34 million times. Two years later, it was the #1 image on BuzzFeed’s “21 Pictures That Will Restore Your Faith In Humanity” article, which has been viewed over 9 million times since it was published in 2012. This expression of Christian love has not gone unnoticed by the LGBTQ community.

Sources: http://bit.ly/2nUn0o2http://bit.ly/2nkWVvS; http://bzfd.it/2nkLOmA; http://bit.ly/2nCl7vS

65 – Leprosy was more than just a disease; it was a life sentence to perpetual isolation from meaningful human interaction and contact. The gospel of Mark records what happened when Jesus was confronted with a man suffering from leprosy: “Moved with pity, [Jesus] stretched out his hand and touched him and said to him, ‘I will; be clean.’ And immediately the leprosy left him, and he was made clean.” Jesus didn’t heal the leper at a distance. Jesus crossed the ultimate taboo line by physically touching this man, affirming his dignity as a human being worthy of connection.

Source: http://bit.ly/2nkwQwJ

67 – Unnamed man giving his shoes to an unnamed homeless girl in Rio de Janeiro, Brazil.

Source: http://bzfd.it/2n75nQM


68 – In 1998, an anonymous client hired Ft. Lauderdale, Florida, advertising firm The Smith Agency to develop a series of ads featuring short, conversational messages from God. The ads were to be placed on billboards along highways and roads throughout Broward County, Florida. A total of 17 messages were produced.

Sources: http://prn.to/2nL4oE0; http://bit.ly/2mlYUCM