The Focusing Power of “No”

Lance Discipline, Excellence Comments

Reading Time: 2 minutesI just love this. We also established very clearly from the start that we’d never allow a customer to pay us more than that top-tier price. Not even for a customized version of Basecamp for a massive enterprise company that’s offering to throw $100,000 our way. We would never waver from our mantra: If you’re a big company with special …

It’s So Simple

Lance Simplicity Comments

Reading Time: 1 minute“Simple” is valuable because it is rare; “simple” is rare because it is so hard. “Simple” is often confused with “easy,” which means running the risk of being judged as wanting to avoid doing the “hard” things. “Simple” communication means running the risk of being judged as lacking a sufficiently intellectual vocabulary. Using clear, “simple” language that aims for understanding instead of …

What Goes First?

Lance Leadership Comments

Reading Time: 1 minuteLeading — Following — Winning … whether it is a political office at stake, or a promotion into a larger role of managerial responsibility, these three pieces must fit together somehow. Too often people act like the correct order is written into the fabric of the universe: Follow well in order to Win; Win in order to Lead. There is another …